Sour comments harder to find on Facebook’s corporate pages

A new Facebook initiative has turned down the heat a notch for companies that get a flood of negative comments on their home pages but, in the process, may create new challenges for users.

 

The tweak provides some relief to chains such as Lululemon Athletica Inc. or Target Corp.’s Canadian division, whose missteps have prompted considerable customer wrath in Facebook comments over the past couple of years.

 

Curated from Sour comments harder to find on Facebook’s corporate pages – The Globe and Mail